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Why Zara charging for online returns may backfire - Insider Intelligence Trends, Forecasts & Statistics
![Shoppers divided over Zara's new returns policy that charges £1.95 on online orders | The Independent Shoppers divided over Zara's new returns policy that charges £1.95 on online orders | The Independent](https://static.independent.co.uk/2022/05/14/16/newFile.jpg?width=1200)